trackNkey provides network-based services in accordance with this agreement and its periodically published operational rules. Users must agree to all terms of this agreement.
1. Service Content
1.1 This app is used in conjunction with mobile positioning terminals, offering features such as behavior tracking maps, remote monitoring, and warning alerts, as well as online voice communication.
1.2 Using the online instant call feature requires the mobile positioning terminal to be equipped with a SIM card. Communication costs incurred during calls are charged by the operator.
1.3 When using the app to view built-in maps, tracking points, and warning alerts, the network request traffic fees are charged by the operator. Similarly, when using the mobile positioning terminal to report location information to the corresponding server, the traffic fees are charged by the operator. No other fees are incurred.
1.4 This app is only compatible with the operating systems announced on its official website. If users decide to discontinue use for any reason after installation, they can delete the app according to the respective system’s deletion method.
1.5 This app contains no malicious code intended to destroy user data or obtain user privacy information. It does not include any monitoring or surveillance code, does not collect user personal files or documents, and does not disclose user privacy information.
2. User Obligations
2.1 Users must use this app in compliance with the law and this agreement. Users are prohibited from engaging in behaviors including but not limited to:
• Deleting or altering any copyright management information in the app;
• Intentionally bypassing or destroying technical measures protecting the app’s copyrights;
• Using the app to mislead or deceive others.
2.2 Users are advised not to download, install, or use the app lightly, and the app assumes no legal responsibility arising from such actions.
3. Usage Rules
3.1 Users should not transfer or lend their accounts or passwords to others. trackNkey is not responsible for any unauthorized use due to hacking or user negligence.
3.2 Users agree to protect and maintain the interests of other users. If the user’s actions cause any loss to a third party due to violations of laws, regulations, or any terms of this agreement, the user agrees to bear all resulting damage compensation responsibilities.
4. Privacy Protection
4.1 Protecting user privacy is a fundamental policy. User data and non-public content will not be disclosed or provided to third parties, except in the following circumstances:
• With the user’s explicit authorization;
• As required by relevant laws and regulations;
• As requested by relevant government authorities;
• To protect public interests;
• To protect the legitimate rights and interests of the app.
4.2 Without disclosing user privacy data, trackNkey has the right to analyze the entire user database and commercially utilize it.
5. Disclaimer
5.1 Users explicitly agree to bear all risks associated with using the app’s network services. The app assumes no responsibility for any consequences arising from the use of network services.
5.2 trackNkey does not guarantee that the network services will meet user requirements or that the network services will be uninterrupted, timely, secure, or error-free.
5.3 trackNkey is not responsible for network service interruptions or defects caused by force majeure or uncontrollable reasons but will strive to minimize any resulting losses or impacts.
6. Agreement Modification
6.1 trackNkey reserves the right to modify any terms of this agreement at any time. Changes will be published on the official website, and such publication is deemed notification to users of the changes.
6.2 If users disagree with any modifications to the terms of this agreement, they have the right to stop using the app. Continued use of the network services constitutes acceptance of the modified terms.
7. Service Changes, Interruptions, or Termination
7.1 Given the special nature of network services, users agree that trackNkey has the right to change, interrupt, or terminate part or all of the network services (including paid and free services) at any time. For free network services, no notice or responsibility to users or third parties is required. For paid services, users will be notified in advance, and alternative paid services will be offered. If users refuse the alternatives, trackNkey will refund the remaining service fees after deducting charges for actual usage.
7.2 Users understand and agree that trackNkey may need to periodically or occasionally conduct maintenance or repairs on network service platforms or related equipment. trackNkey is not responsible for service interruptions within a reasonable time frame but will provide prior notice whenever possible.
7.3 trackNkey reserves the right to interrupt or terminate network services to users at any time without liability if:
• Users provide false personal information;
• Users violate the usage rules of this agreement;
• Users fail to pay the service fees for paid network services.
7.4 If the user’s registered account nickname violates laws, regulations, or national policy requirements, or infringes any third party’s legal rights, trackNkey has the right to reclaim the account nickname.
8. Notification Delivery
8.1 All notifications under this agreement can be sent to users via webpage announcements, emails, SMS, or regular mail. Notifications are deemed delivered on the date of dispatch.
8.2 Notifications to trackNkey should be sent to the official contact information published by trackNkey.
9. Activity and Health Information Recording and Display
9.1 When using our watch devices, we may collect activity-related information such as steps, standing activity, exercise mode, cadence, distance, exercise time, altitude, heart rate, strokes, stroke frequency, and more. This information is used to calculate and display calories burned, training effects, oxygen intake, sleep duration, etc., to help you better understand your physical activity. This information will be displayed on the watch device for your review.
9.2 Results from device measurements are for reference only. Consult a doctor before making any medical decisions.
10. Permissions Usage
10.1 Location permissions are used to compare phone and device positions. Integrated SDKs like Baidu Maps and Amap require collecting user-related personal information for basic service functionality. Information is only collected with system permission:
• Location information, including GNSS data, IP addresses, WLAN hotspots, base station information, Bluetooth devices, and other sensors.
10.2 Camera permissions are used for QR code scanning.
10.3 Storage permissions are used for personalized icon settings, image browsing, and sharing functions.
10.4 Personal information permissions are used to establish an accurate message push platform by collecting device identifiers (IMEI/Mac/android ID/IDFA/OPENUDID/GUID, SIM card IMSI information) to uniquely identify devices for targeted messaging.
10.5 Recording permissions are used for two-way voice communication with the device.
10.6 Users need to provide, upload, and publish custom photos to enhance user experience.
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